Shibboleth Support

We offer a wealth of information and support for our products available to all users from comprehensive guides and documentation on our Wiki to mailing lists where users can access general support from our team and the wider Shibboleth community. Join the Consortium to gain exclusive access to the additional support detailed below. 

Members Only

Talk to our developers through our Service Desk

Our Service Desk portal provides a question and answer resolution channel monitored by the Shibboleth development team. A great resource for Members looking for responses to their queries within a matter of days. 

Members Only

Get chat support through Slack

Our Slack channel enables Members to talk directly and informally to the team when they’re available. This is a great place for Members to get quick responses to simple queries. 

Join a Shibboleth Mailing List

Announcements

Low-traffic mailing list used to announce new releases, security advisories and events.

Users

Used for general questions, deployment issues, or troubleshooting help.

Development

A low-traffic mailing list where the project discusses ongoing development topics and more.

Commits

Receives notifications from Subversion and Jira. Bursty traffic.

Internationalization

Discussion and coordination of internationalization of the software. 

Take a look at what we're currently working on

Members Only

Feedback & Feature Requests

All Consortium Members have a voice within the context of Shibboleth’s project roadmap. With a number of avenues for sharing ideas and suggestions, we strongly encourage all of our Members to have their say. Take a look at the options available and let us know your thoughts.

Talk to your Member representative

Members can contact their representatives directly to provide feedback and requests that will be communicated to the Board.

Contact the Consortium manager

Get in touch with the manager of the Consortium who can discuss any concerns or queries with you directly. 

Get involved with our developer call

We conduct regular calls with our core development team to discuss the project roadmap – get in touch for information on how to join. 

Commercial Support

Shibboleth is community developed software that is free to download and use, but if you are seeking a third-party consultant to help set-up and/or support your organization’s Shibboleth installation, please follow the link below.

Become a Consortium member today