Shibboleth Support

We offer a wealth of information and support for our products available to all users from comprehensive guides and documentation on our Wiki to mailing lists where users can access general support from our team and the wider Shibboleth community. Join the Consortium to gain exclusive access to the additional support detailed below. 

Members Only

Talk to our developers through our Service Desk

Our Service Desk portal provides a question and answer resolution channel monitored by the Shibboleth development team. A great resource for Members looking for responses to their queries within a matter of days. 

Find out more

Members Only

Get chat support through Slack

Our Slack channel enables Members to talk directly and informally to the team when they’re available. This is a great place for Members to get quick responses to simple queries. 

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Access guides & documentation on the Shibboleth Wiki

Installation
Deployer Resources
Developer Resources
Security Advisories
Features Roadmap
News & Events

Join a Shibboleth Mailing List

Announcements

Low-traffic mailing list used to announce new releases, security advisories and events.

Sign Up

Users

Used for general questions, deployment issues, or troubleshooting help.

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Development

A low-traffic mailing list where the project discusses ongoing development topics and more.

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Commits

Receives notifications from Subversion and Jira. Bursty traffic.

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Internationalization

Discussion and coordination of internationalization of the software. 

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Take a look at what we're currently working on

Read developer blog

Members Only

Feedback & Feature Requests

All Consortium Members have a voice within the context of Shibboleth’s project roadmap. With a number of avenues for sharing ideas and suggestions, we strongly encourage all of our Members to have their say. Take a look at the options available and let us know your thoughts.

Let's Get Started

Talk to your Member representative

Members can contact their representatives directly to provide feedback and requests that will be communicated to the Board.

Contact the Consortium manager

Get in touch with the manager of the Consortium who can discuss any concerns or queries with you directly. 

Get involved with our developer call

We conduct regular calls with our core development team to discuss the project roadmap – get in touch for information on how to join. 

Commercial Support

Shibboleth is community developed software that is free to download and use, but if you are seeking a third-party consultant to help set-up and/or support your organization’s Shibboleth installation, please follow the link below.

View full details

Become a Consortium member today

Join the Consortium
"Roughly 70% of the almost 2,500 entities registered in the UK federation run Shibboleth, so it is an important set of security products within our community that we help curate. Our membership of the Consortium helps ensure the sustainability of this critical software on their behalf - in essence we contribute £37.60 per instance per year for a fully supported and actively developed security product, which we believe is extremely good value for money."
Dr Rhys Smith, Chief Technical Architect, Trust and Identity at Jisc
Dr Rhys Smith, Chief Technical Architect, Trust and Identity at Jisc
Reliable and sustainable software developed by a team of competent professionals is key to DFN. DFN-AAI has become one of our most important services and we owe a large part of this to the Shibboleth community. Our membership is a tribute as well as a commitment to the success of Shibboleth.
Christian Grimm, DFN CEO
Christian Grimm, DFN
We have chosen Shibboleth as basis for our federation many years ago - and it has turned out to be an excellent choice!
Christoph Witzig
Christoph Witzig
We value the competence and the timely and professional responses to our queries. Especially the messenger channel for technical support provides ideal access to all Shibboleth developers. Without our membership we couldn‘t provide so reliable Shibboleth related services for our customers.
Peter Gietz, DAASI International
Peter Gietz, DAASI International
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